Shipping & Returns

Last updated: October 26, 2026

Shipping

• We ship to addresses in the United States.
• In-stock orders usually ship within 1–2 business days from New Jersey. Delivery typically takes 2–5 business days after that.
• Shipping cost (if any) is shown on each product page, in your cart and at checkout before you pay. Our key relocation kits ship free in the US.
• You'll get a link to track your order, and tracking is added as soon as it ships. If you signed in, you can also see it under My Account.
• Made-to-order and custom items ship when they're finished. We'll give you an estimate when you order.

Problems with delivery

If your package is lost, damaged, or something is missing, contact us within 14 days of the delivery date and we'll sort it out with a replacement or refund.

Returns

• Not happy with a stock product? Contact us within 30 days of delivery and we'll make it right with an exchange, a replacement or a refund.
• Items should be returned unused and in their original condition unless they're defective.
• If the return is because of our mistake or a defect, we cover return shipping. Otherwise, return shipping is the buyer's responsibility.
• Custom and made-to-order items can't be returned for change of mind, but we'll fix or refund anything defective or not made to the agreed specs.

Refunds

Refunds go back to your original payment method once we receive the return (or right away for lost or damaged packages). Depending on your bank, it can take 5–10 business days to show up.

Start a return

Email [email protected] or call or text (856) 538-1906 with your order number (like #1042, from your confirmation email). We'll reply with the next steps.